Welcome to North Road Suite - Dr. N. Chandra & Partners

PRACTICE LEAFLET 

PRACTICE LEAFLET JAN 2018

BANK HOLIDAY OPENING ARRANGEMENTS

2018 BANK HOILDAY  OPENING AND CLOSED TIMES

The Practice will be closed on the following Bank Holidays

SPRING BANK HOLIDAY MONDAY 28TH MAY 2018

AUGUST BANK HOLIDAY MONDAY 27TH AUGUST 2018 read more...

NEW PHONE SYSTEM AND CHANGE OF TELEPHONE NUMBERS

ALL PATIENTS PLEASE DO NOT CALL THE NEW NUMBER PROVIDED

THIS NUMBER IS NOT YET LIVE 

OUR APOLOGIES AS THERE IS AN ISSUE WITH OUR INSTALLATION WHICH IS DELAYED - we are hoping his will now be on Wednesday 30th May; however, we will post a notice for patients if this goes ahead.

PLEASE CALL OUR NORMAL NUMBER 01924 351 520

read more...

General Data Protection Regulations – 25th May 2018

From the 25th May the new General Data Protection Regulations (GDPR)

come in to force. 

Click on the 'News' Tab or the 'About' Tab for more information.

NATIONAL BREAST SCREENING ALERT IN THE NEWS

All patients who may be affected by the 

'National Breast Screening Programme' incident see our 'News' tab for more information.

There is a dedicated help line for all patients who may be affected to call:

Tel: 0800 169 2692

THE NHS NEEDS YOUR HELP

PLEASE HELP ALL NHS TEAMS TO HELP MORE PATIENTS

IN THE RIGHT SETTING FOR THEIR CONDITION

USE NHS SERVICES RESPONSIBLY

CARE NAVIGATION INTRODUCED BY OUR GP PARTNERS

Dr Chandra and his GP Partners have introduced a new system of 'Care Navigation' when you call the Practice with you enquiry. Our 'Care Navigators' will need to ask you a few questions to deal with your call more effectively and our GP Partners ask for patients cooperation with this as much as possible. They will direct you to the most appropriate health care professional which may not always be a GP In some cases it may be necessary for one of the clinical team to ring you back to discuss your condition in more detail Pharmacies can offer minor ailments advice and over the counter medications read more...

FED UP OF A QUEUING? REGISTER FOR YOUR PERSONAL ONLINE ACCOUNT TO ACCESS SERVICES

AVOID THE QUEUE and register for our ONLINE SERVICES, book and cancel appointments 24/7, order repeat medication, view your test results, request access to your ‘detailed coded medical records’ and message the Practice with routine non-urgent questions. Saves you time and phone call costs and you can manage your health care at convenient times to you. It only takes 5 minutes to register - just bring two forms of I.D (one to be photo ID if possible) to the Practice and we can set up your secure account. (Note each person requiring registration needs to attend in person – contact Rachael Atkinson online access lead on

01924 351632 (ask for ext: 1816)

 

PRACTICE PROTECTED TIME CLOSURE DATES FOR TRAINING

PRACTICE PROTECTED TIME CLOSURES FOR TEAM TRAINING

  • ONE TUESDAY IN EACH MONTH THE PRACTICE CLOSES AT 1 PM AND DOES NOT OPEN TILL THE FOLLOWING DAY (WEDNESDAY AT 7.20 AM)
  • THIS ALLOWS US TO CARRY OUT OUR ESSENTIAL TRAINING AND DEVELOPMENT PROGRAMME WITH ALL OF OUR TEAM MEMBERS
read more...

NORTH ROAD SUITE TEAM ARE ANTIBIOTIC GUARDIANS – CLICK ON THE ‘SELF CARE’ TAB AT THE TOP FOR MORE INFORMATION

We are asking all our  patients to support the 'Antibiotic Guardian Campaign'

See the 'Self Care' and 'News' tabs at the top for more information

EMERGENCY NOTICES TO PATIENTS

EMERGENCY NOTICES TO PATIENTS

WE HAVE NO SPECIFIC PRACTICE ALERTS AT THIS TIME

HOWEVER

Patients will notice that the car park entrance doors are NOW working; however, there will be some ongoing work  to repair the roof of the Health Centre

Dedicated Appointment Cancellation Message Line
Call 01924 351631

(THIS LINE IS AN AUTOMATED SERVICE FOR CANCELLING APPOINTMENTS ONLY - PLEASE DO NOT LEAVE ANY OTHER MESSAGE AS THEY CANNOT BE ACTED UPON).

Appointments

Call 01924 351520 and select option 1 from the menu or register for 'SystmOnline' where you can book appointments via this website. (see our services or further details tabs for how to register).

Appointment times (you can now book online) download our top tip guide to appointments top-tips-for-practice-services

Monday                      8.05—11.35    13.00—18.20

Monday am pre-bookable 7.25—8.05am

Tuesday                      8.05—11.35    13.00—18.20

Tuesday am pre-bookable 7.35—8.05am

Wednesday                 8.05—11.35    15.20—18.20

Wednesday am pre-bookable 7.25—8.05am                       

Thursday                    8.05—11.35    13.00—18.20

Thursday am pre-bookable 7.35—8.05am

Friday                         8.05—11.05    13.40—18.10

Friday am pre-bookable 7.25—8.05am

Want to Cancel? ring our 24/7 automated appointment cancellation voice mail line on 01924 351631 (FOLLOW THE INSTRUCTIONS—DO NOT LEAVE ANY OTHER MESSAGES AS THEY CANNOT BE ACTED UPON) – or cancel via your online account.

 

Download our leaflet on how to access Routine and Emergency Care for you and your family
NRS routine and emergency care fromJAN 2017

Please click the SystmOnline logo below to access the new online services.

systmonline patient services

Patient Group Button