NEW PHONE SYSTEM AND CHANGE OF TELEPHONE NUMBERS
OUR TELEPHONE PROVIDER AND SYSTEM OPERATIONS FOR CALL HANDLING IS CHANGING MOST IMPORTANTLY SO IS OUR CONTACT NUMBERSOur telephone service provider is changing and so are the Practice telephone numbers (we have tried to avoid the change of numbers but this has been outside of our control)
OUR NEW NUMBER IS NOT YET LIVEHOWEVER:
PATIENTS SHOULD NOW MAKE A NOTE OF OUR NEW NUMBER AND WE WILL LET YOU KNOW WHEN YOU CAN USE IT:
OUR NEW MAIN LINE NUMBER WILL BE 01924 767101read more...
CARE NAVIGATION INTRODUCED BY OUR GP PARTNERS
Dr Chandra and his GP Partners have introduced a new system of 'Care Navigation' when you call the Practice with you enquiry. Our 'Care Navigators' will need to ask you a few questions to deal with your call more effectively and our GP Partners ask for patients cooperation with this as much as possible. They will direct you to the most appropriate health care professional which may not always be a GP In some cases it may be necessary for one of the clinical team to ring you back to discuss your condition in more detail Pharmacies can offer minor ailments advice and over the counter medications read more...
BANK HOLIDAY OPENING ARRANGEMENTS
2018 BANK HOILDAY OPENING AND CLOSED TIMES
The Practice will be closed on the following Bank Holidays
MAY DAY MONDAY 7TH MAY 2018
SPRING BANK HOLIDAY MONDAY 28TH MAY 2018
AUGUST BANK HOLIDAY MONDAY 27TH AUGUST 2018 read more...
CERVICAL CANCER PREVENTION AND SCREENING
FED UP OF A QUEUING? REGISTER FOR YOUR PERSONAL ONLINE ACCOUNT TO ACCESS SERVICES
AVOID THE QUEUE and register for our ONLINE SERVICES, book and cancel appointments 24/7, order repeat medication, view your test results, request access to your ‘detailed coded medical records’ and message the Practice with routine non-urgent questions. Saves you time and phone call costs and you can manage your health care at convenient times to you. It only takes 5 minutes to register - just bring two forms of I.D (one to be photo ID if possible) to the Practice and we can set up your secure account. (Note each person requiring registration needs to attend in person – contact Rachael Atkinson online access lead on
01924 351632 (ask for ext: 1816)
PRACTICE PROTECTED TIME CLOSURE DATES FOR TRAINING
PRACTICE PROTECTED TIME CLOSURES FOR TEAM TRAINING
- ONE TUESDAY IN EACH MONTH THE PRACTICE CLOSES AT 1 PM AND DOES NOT OPEN TILL THE FOLLOWING DAY (WEDNESDAY AT 7.20 AM)
- THIS ALLOWS US TO CARRY OUT OUR ESSENTIAL TRAINING AND DEVELOPMENT PROGRAMME WITH ALL OF OUR TEAM MEMBERS
NORTH ROAD SUITE TEAM ARE ANTIBIOTIC GUARDIANS – CLICK ON THE ‘SELF CARE’ TAB AT THE TOP FOR MORE INFORMATION
We are asking all our patients to support the 'Antibiotic Guardian Campaign'
See the 'Self Care' and 'News' tabs at the top for more information
THE NHS NEEDS YOUR HELP
IN THE RIGHT SETTING FOR THEIR CONDITION
USE NHS SERVICES RESPONSIBLY
EMERGENCY NOTICES TO PATIENTS
EMERGENCY NOTICES TO PATIENTS
WE HAVE NO SPECIFIC PRACTICE ALERTS AT THIS TIME
HOWEVERPatients will notice that the car park entrance doors are NOW working; however, there will be some ongoing work to repair the roof of the Health Centre
Dedicated Appointment Cancellation Message Line
Call 01924 351631
(THIS LINE IS AN AUTOMATED SERVICE FOR CANCELLING APPOINTMENTS ONLY - PLEASE DO NOT LEAVE ANY OTHER MESSAGE AS THEY CANNOT BE ACTED UPON).
Call 01924 351520 and select option 1 from the menu or register for 'SystmOnline' where you can book appointments via this website. (see our services or further details tabs for how to register).
Appointment times (you can now book online) download our top tip guide to appointments top-tips-for-practice-services
Monday 8.05—11.35 13.00—18.20
Monday am pre-bookable 7.25—8.05am
Tuesday 8.05—11.35 13.00—18.20
Tuesday am pre-bookable 7.35—8.05am
Wednesday 8.05—11.35 15.20—18.20
Wednesday am pre-bookable 7.25—8.05am
Thursday 8.05—11.35 13.00—18.20
Thursday am pre-bookable 7.35—8.05am
Friday 8.05—11.05 13.40—18.10
Friday am pre-bookable 7.25—8.05am
Want to Cancel? ring our 24/7 automated appointment cancellation voice mail line on 01924 351631 (FOLLOW THE INSTRUCTIONS—DO NOT LEAVE ANY OTHER MESSAGES AS THEY CANNOT BE ACTED UPON) – or cancel via your online account.
Download our leaflet on how to access Routine and Emergency Care for you and your family
NRS routine and emergency care fromJAN 2017