IMPORTANT INFORMATION FOR PATIENTS
NHS North Kirklees and NHS Greater Huddersfield Clinical Commissioning Groups (CCGs) in Kirklees spend over £70 million on medicines each year. Most of these medicines are provided on prescription through GP practices.
Some people who need regular medication use a pharmacy or supplier of medical appliances to order medicines for them e.g. through the pharmacy’s ‘repeat prescription ordering service’, which can lead to over-ordering of medicines and mean that people have less control over the medication they want or need. It’s estimated that between 1 and 2% of the prescribing budget is wasted as a result of repeat prescriptions being ordered for items that are not needed. (see leaflet) REPEAT PRESCRIPTIONS LEAFLET DEC 2018
From 1 April 2017, pharmacies and other suppliers will no longer be able to order repeat prescriptions for patients through their own ordering services. This approach is currently being phased in across Kirklees. Patients will need to order their repeat prescription directly from their GP practice by:
- Online ordering through smartphone app or computer
- Dropping their repeat prescription request off at the GP practice
- Posting their repeat prescription request to their GP practice.
Telephone ordering may be possible for patients identified by their GP as being vulnerable.
Dr Steve Ollerton, local GP and Clinical Leader of NHS Greater Huddersfield CCG said: “These changes will mean that patients are in control of the ordering process and able to manage their own medication needs. Ordering of prescriptions by people other than patients or their carers can result in medicines being requested when they are not required, leading to waste.”
The changes also aim to reduce errors in the ordering and processing of repeat prescriptions by removing a number of steps where mistakes may happen. For example, the names of some medicines can be difficult to remember, or pronounce, so errors can be made when they are requested over the phone.
Online ordering of prescriptions also reduces the administrative burden on GP practices and pharmacies. This will free up their time and allow them to focus on other healthcare tasks.
If patients already order repeat prescriptions directly from their GP surgery this change will not affect them. Pharmacies that collect prescriptions from GP surgeries and pharmacies that deliver medications and other items to patients will continue to do so. Being able to order medicines through a pharmacy or supplier ordering service will still be possible for the most vulnerable patients e.g. those being supported by local authority carers and with little family support/involvement, and those lacking mental capacity.
As GP practices will not accept repeat requests from pharmacies or other suppliers patients will need to order their repeat prescriptions from their GP practice when they have 7 to 10 days of medicines left. Patients should contact their pharmacy to let them know they have ordered a prescription if they wish for them to collect this for them. Remember – GP practices needs 2–3 working days to issue a prescription, so it is important to not leave it until the last minute. The pharmacy requires an additional 48 hours to dispense medicines.
Dr David Kelly, local GP and Chair of NHS North Kirklees CCG said: “The new system is also safer as your GP can monitor your prescription more easily and discuss the prescription items that you continue to need at your regular review. The money saved through reducing medicines waste will be used to fund prescribing of medicines to the population of Kirklees. It is estimated that there will be a potential saving of between £600,000 and £1 million.”
To register for online services you will need to visit your GP practice. Some surgeries require photo identification and proof of address so check with your GP practice. Further information can also be found on the CCG websites www.northkirkleesccg.nhs.uk / www.greaterhuddersfieldccg.nhs.uk, the NHS Choices website www.nhs.uk (search for “GP online services”) and in this flyer.
We want to help all out patients who request repeat medication so if you need any assistance or anticipate any difficulties do not hesitate to contact us and we will help you. You can also speak directly to Claire Scott, Clair-Marie Spragg, Rebecca Kendall or Abi Lumb who are all members of our Repeat Prescriptions Team and they will be happy to help you.
If you want to set up your ‘Patient online’ account please look at the sections on our website for System Online or ring Rachael Atkinson on 01924 767 097 and ask for her on ext: 1816 or ask any member of our Team. All will be happy to help you get on line and get the most out of our online services which include:
- Order your repeat medication
- Book and cancel GP appointments
- View your test results
- See your summary care record
- Request access to your detailed coded medical records
- Message the Practice with routine non-urgent questions
No need to be waiting on the telephone in the queue – will save you time and money.
Don’t struggle please ask us for help. Here is a leaflet with helpful information REPEAT PRESCRIPTIONS LEAFLET DEC 2018
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from the 13th February 2020. Patients can find out more by following this link: https://digital.nhs.uk/services/electronic-prescription-service/phase-4
Please ask your GP or any of our Patient Care Advisers if you need any assistance we are here to explain the NEW processes and help you.
Electronic prescriptions help save the NHS money.
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If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
don’t want to go to your GP practice every time to collect your repeat prescription.
collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
don’t get prescriptions very often.
pick up your medicines from different places.
(see the news tab for the full information and leaflets to download)
We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your Doctor will decide who can have a repeat prescription. From time to time we will ask you to see your Doctor to review your medication. We do this to monitor your illness and medication. You can ask for a repeat prescription: by posting your request to us enclosing a stamped addressed envelope if you wish it to be returned by post or by calling into the surgery when the reception is open. You may leave your request in the post box outside the health centre marked ‘North Road Suite’ or by the reception desk in the post box there. Wherever possible use the tear off portion of your repeat prescription to order your medication. If you do not have this requests must be made in writing stating your full name, address, date of birth along with the full details of your medication. Please allow at least 48 hours for prescriptions, longer if you require them by post. We cannot take telephone requests for repeat prescriptions because of the possibility of error and we have a specially trained team to carry out this work with the Doctors. You can also use the electronic repeat prescription requesting service within this website. To do this please follow the instructions below:-
(PLEASE NOTE THAT YOU WILL NEED TO REGISTER FOR OUR NEW AND IMPROVED ONLINE PRESCRIPTION REQUESTING SERVICE. THIS WILL BE DONE VIA YOUR OWN UNIQUE LOG IN AND PASSWORD – JUST COME TO THE SURGERY TO REGISTER. YOU WILL NOT BE ABLE TO ORDER UNDER THE NEW SECURE SYSTEM UNLESS YOU HAVE SET UP YOUR ACCOUNT WITH US AND THE OLD ORDERING LINK SYSTEM WILL BE REMOVED IN JULY 2013)
Website leaflet for on line Repeat Prescription ordering: REPEAT PRESCRIPTIONS LEAFLET DEC 2018
Practice website leaflet contains how to log on to Systmonline: WEBSITE LEAFLET JUNE 2018
EVEN MORE TIME SAVING SYSTEMS AVAILABLE TO OUR PATIENTS
Electronic repeat dispensing
- Electronic prescriptions help you, your doctors and the environment. You can help save NHS funds by nominating the pharmacy of your choice to receive your prescriptions electronically. Ask practice staff for more information.
- 2 out of 3 patients on repeat medicines now receive electronic prescriptions. Join them by choosing which pharmacy to collect your prescriptions from. Ask practice staff for more information.
- Did you know that the NHS spends a significant amount more money processing and storing paper prescriptions? Choose electronic prescriptions to save you time, save NHS funds and help the environment. Ask us for more details.
- We’re making things easier for you by sending your prescriptions electronically to your pharmacy, ready for you to collect your medicines. Ask practice staff for more information.
- Over half of all prescriptions are now electronic. Ask practice staff for more information.
- All you have to do to start using the electronic prescription service is choose which pharmacy to collect your prescriptions from. Ask practice staff for more information.
You can follow this link for more information https://digital.nhs.uk/services/electronic-prescription-service/explaining-electronic-repeat-dispensing-to-patients
or download this patient information leaflet eRD leaflet A5 (V2) (Local) 05.2018