North Road Suite

Appointment Cancellation

Lines open 8.00am – 6.30pm


Focus on the Accessible Information Standard for GP practices in England

April 2016

Tell us about your communication needs

Complete the Patient Communication Needs form online here


The Accessible Information Standard1 aims to ensure that patients who have a disability, impairment or sensory loss have access to information they can understand and the communication support they may need. The Standard applies to service providers across the NHS and adult social care system. As organisations that provide NHS services, GP practices are required by law to follow the Standard under Section 250 of the Health and Social Care Act2.

Key requirements

There are five key requirements of the Standard and as a Practice we will;

  1. We will ask patients and carers if they have any information or communication needs, and find out how to meet their needs;
  2. Record those needs in a set way;
  3. Highlight the patient’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met;
  4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so;
  5. Make sure that people get information in an accessible way and communication support if they need it wherever we possibly can do.

Liam Goldthorpe, Receptionist is your ‘Patient Champion’ here at the Practice for patients and their carers who have a disability or impairment and he will be happy to help you and record your needs in your medical records. Justin Wood – Reception Supervisor is your ‘Patient Champion’ for Carers and Justin can also assist patients.

If you have any suggestions to help us we would be very happy to hear from you and happy for any patients to work with us to develop and test our information delivery and effectiveness; this would be very much appreciated.

Information leaflets for patients including easy read can be downloaded here:

access-info-upd-july-15  or accessible information for patients easy read

You can download this form which details your communication requirements, complete and hand to any of our Reception Team or collect a form when you are next in the Practice ask any of Receptionists.

Accessible information link to UK sign language

Accessible information audio link

Mahmood Yaqoob – Practice Development Manager.

acc info jayex

Free Wi-Fi is now available for patients visiting the Practice for iPhone, Android and Windows Laptops.

Just follow the instructions on the Wi-Fi Posters displayed in the Practice

From your device connect to the Wi-Fi named ‘NHS Wi-Fi’.

(Note: Please note it is not the responsibility of the practice or IT provider to configure or fix any issues with your device in order to connect to the NHS Wi-Fi)


Accessibility statement for North Road Suite Surgery 26/11/2021

This accessibility statement applies to
The practice wants as many people as possible to be able to use this website. For example, that means you should be able to:
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
1. Current status
We know some parts of this website are not fully accessible:
• The structure of all the pages throughout the site may affect users using assistive technology.
• The text will not reflow in a single column when you change the size of the browser window.
• You cannot modify the line height or spacing of text.
• Some form elements are missing descriptions.
• You cannot skip to the main content when using a screen reader.
• Some links identified only by colour.
• Some link text is used for multiple different destinations.
• Colour contrast in some areas is insufficient.
• Some image links are missing alternative text.
• Heading is missing text in some areas.
• Some heading elements are not consistent.
• An iFrame used on the site is missing a title.
• There’s a limit to how far you can magnify the map on our ‘contact us’ page.
• HTML tags are used to format text in some places.
2. Feedback
We are always looking to improve the accessibility of this website and we welcome your feedback. If you find any problems not listed on this page or you think we are not meeting accessibility requirements, please let us know. If you require this information in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us on the following details:
• call 01924 767 101
We’ll consider your request and get back to you in 10 working days.
1st Floor
Ravensthorpe Health Centre
Netherfield Road
West Yorkshire
WF13 3JY
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
3. Technical information about this website’s accessibility
North Road Suite Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
• where it fails the success criteria
• planned dates for when issues will be fixed
Non-compliance with the accessibility regulations
< Ensures links have discernible text ( 2 times on the home page)
< Ensures elements have alternate text or a role of none or presentation ( 1 times on the home page)
< Ensures every id attribute value used in ARIA and in labels is unique ( 5 times on the home page)
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By the end of March 2021 we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
4. What we’re doing to improve accessibility
Accessibility issues will be reviewed and resolved over the next 6 months.
Testing will be carried out a regular interval to ensue ongoing compliance.
5. Preparation of this accessibility statement
This statement was prepared on 26th November 2021.
This website was last tested on 26th November 2021. The test was carried out by iatro partners ltd.

Date published: 28th July, 2016
Date last updated: 26th November, 2021