North Road Suite

01924 767 101

Appointment Cancellation

01924 767 098


Focus on the Accessible Information Standard for GP practices in England

April 2016

Tell us about your communication needs

Complete the Patient Communication Needs form online here


The Accessible Information Standard1 aims to ensure that patients who have a disability, impairment or sensory loss have access to information they can understand and the communication support they may need. The Standard applies to service providers across the NHS and adult social care system. As organisations that provide NHS services, GP practices are required by law to follow the Standard under Section 250 of the Health and Social Care Act2.

Key requirements

There are five key requirements of the Standard and as a Practice we will;

  1. We will ask patients and carers if they have any information or communication needs, and find out how to meet their needs;
  2. Record those needs in a set way;
  3. Highlight the patient’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met;
  4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so;
  5. Make sure that people get information in an accessible way and communication support if they need it wherever we possibly can do.

Liam Goldthorpe, Receptionist is your ‘Patient Champion’ here at the Practice for patients and their carers who have a disability or impairment and he will be happy to help you and record your needs in your medical records. Justin Wood – Reception Supervisor is your ‘Patient Champion’ for Carers and Justin can also assist patients.

If you have any suggestions to help us we would be very happy to hear from you and happy for any patients to work with us to develop and test our information delivery and effectiveness; this would be very much appreciated.

Information leaflets for patients including easy read can be downloaded here:

access-info-upd-july-15  or accessible information for patients easy read

You can download this form which details your communication requirements, complete and hand to any of our Reception Team or collect a form when you are next in the Practice ask any of Receptionists.

Accessible information link to UK sign language

Accessible information audio link

Mahmood Yaqoob – Practice Development Manager.

acc info jayex

Free Wi-Fi is now available for patients visiting the Practice for iPhone, Android and Windows Laptops.

Just follow the instructions on the Wi-Fi Posters displayed in the Practice

From your device connect to the Wi-Fi named ‘NHS Wi-Fi’.

(Note: Please note it is not the responsibility of the practice or IT provider to configure or fix any issues with your device in order to connect to the NHS Wi-Fi)