North Road Suite

01924 767 101

Appointment Cancellation

01924 767 098

Access to medical records

New ‘Online’ Services Records Access Patient information

‘It’s your choice’

If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for medications you take regularly. You can also view your summary care medical record online. You can also still use the telephone or call in to the surgery for any of these services as well (however, we do not take requests for repeat medication over the phone). It’s your choice.

Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday.  Access to the detailed coded electronic medical records is also now available; this access will be granted on a patient by patient basis on request via your secure online account – you can speak directly to Rachael Atkinson if you need more information or are unsure about any aspect of access by calling: 01924 767 097 and asking for her on ext: 1816.

You can view and download the patient leaflet frequently asked questions and answers here:


Test results are also available via your online secure access account.

If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.

If you have not signed up for access to our online services then please click on the links below to read how to do so, what things you should consider first, application forms and proof of identity you will need to provide to us when you register (even if you are a long standing patient at the Practice and our team know you well – the Practice team have to follow these strict guidance to comply with the instructions laid down by the Department of Health).

This leaflet tells you about the service and what you should consider before applying PATIENT INFORMATION LEAFLET JUNE 2018

PatientGuidanceSummary keeping your information safe this leaflet has some useful information about keeping your information safe the do’s and don’ts

PatientOnline-REGISTATION FORM you can download this registration form, fill it in and bring to the Practice in person.

PatientOnline-REGISTATION FORM PROXY ACCESS CONSENT AND REGISRATION FORM you may want to grant access to your record to a spouse or carer, this is also completed for children 15 and under.


We want to make patients aware that from the 25th May 2018 the ‘General Data Protection Regulations’ (GDPR) will come in to force in the UK  – the information on this page is currently been updated to ensure that our patients have the information they need about how their Personal Health Data is processed, stored and shared. The Practice has worked through the new legislation requirements, reviewing and updating our policies and procedures, training our Practice Team members. a You can download the GDPR here: GDPR patient flyer

The GDPR allows you to find out what information about you is held on computer and  manual records. This is know as “right of access”. It applies to your health records.

Privacy and Data Sharing leaflet: Privacy and Data Sharing NRS GDPR

If you want to see them you can you can make an initial enquiry for details about the procedures by telephoning the named person below or make a written request to:

Elaine Oldroyd, Practice Finance Manager, 1st Floor, North Road Suite, Ravensthorpe Health Centre, Netherfield Road, Ravensthorpe, WF13 3JY, Tel 01924 767 095

You are entitled to view or receive a copy without charge; however,  please note that in certain circumstances a charge may be made. You should also be aware that in certain circumstances your right to see some details in your health records may be limited in your own interest or for other reasons. This leaflet provides you with information of how to request access under a Subject Access Request (SAR) acc med rec pat leaf NRS UPDATED MAY 2018

If you are making a Subject Access Request (SAR) there are new timescales which have to be met and you can find out more in the leaflet above:

Once the data controller has all the required information your request should be fulfilled within one calendar month starting from the date the Practice is in receipt of your request.

(In exceptional circumstances where it is not possible to comply within this period you will be informed of the delay and given a timescale for when your request is likely to be met).

 Please view the ‘Enhanced Data Sharing’ information in line with the above information from the side menu

Free Wi-Fi is now available for patients visiting the Practice for iPhone, Android and Windows Laptops.

Just follow the instructions on the Wi-Fi Posters displayed in the Practice

From your device connect to the Wi-Fi named ‘NHS Wi-Fi’.

(Note: Please note it is not the responsibility of the practice or IT provider to configure or fix any issues with your device in order to connect to the NHS Wi-Fi)