North Road Suite

01924 767 101

Appointment Cancellation

01924 767 098

Information for Carers

Supporting Unpaid Carers at Home Training – Free

West Yorkshire and Harrogate Health and Care Partnership alongside expert trainer Community Practitioner Alliance are delivering a FREE training programme to support our unpaid carers and people with a PHB now and beyond COVID-19. The training is open to participants within the West Yorkshire and Harrogate region only.

The training session is led by an experienced clinical tutor via a digital platform. A guide to accessing the digital platform will be given to participating carers (privacy settings available e.g. turn camera off). Training lasts 45 minutes and offers support with:

• Keeping the care space safe • Managing Linen • Disposing of personnel waste • Basic hygiene for visitors • Handwashing • Basic Personal Protection Equipment gloves, aprons and masks • Carer Mental Wellbeing

Sessions can be booked through Eventbrite via this link: click here


Please book as soon as possible as the places are limited and may become filled quickly. 2.03.2021




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North Road Suite at Ravensthorpe Health Centre is now Part of the Kirklees Safe Places Scheme

What is the Kirklees Safe Places scheme?

The Safe Places scheme is to help vulnerable people when they go out. Sometimes when we go out things can happen and you need help but there is no one around to ask. You might have lost your bus pass or someone has been unkind and you feel upset and afraid. A Safe Place is somewhere you can go to for help if this ever happens to you.

Click on this link for more information:

or download their leaflet safe-places-leaflet

Safe Places news letter newsletter-april-2015-pdf


North Road Suite introduce ‘PATIENT CHAMPIONS’ helping to support and sign post patients and their carers to care and support services.

Julie and Jayne  (Receptionists) We are patient champions for Dementia Patients and their Carers because friendly and empathic support in helping them to access services here at the Practice and from support agencies could really help them to have a better quality of life.

Andrea and Sarah (Practice Secretaries) We make the referrals for our clinical team and we want to offer special support to patients and carers with regards to understanding appointments and ensuring patients are supported to attend

Dementia is a brain disease which often starts with memory problems and goes on to affect other parts of the brain.It mainly affects people over 65 and the likelihood increases with age but it can affect younger people too.Being diagnosed with dementia can be an anxious time for both you and for your friends, family or carer.

It is very important that you know how much support and expertise is available and how to get help.

dementia friendly practice

Our work

  • Our Patient Champions are attending training on the 16th June and 21st July and will be using the skills & knowledge to support both the Clinical Team and our patients and on the 18th August our complete Practice Team Led by
    Dr Chandra will be holding a special training session for all of our team.
  • Ronald and Cath members of our Patient Participation Group run a local support group for patients with Dementia and we are joining with them to help develop our services in the Practice.
  • We will be focusing on how to make our Practice into a Dementia friendly Practice over the coming months and to do that successfully we need your help.
  • We will update you on our joint progress throughout the year.
  • We are signed up to Dementia Action Alliance which brings together organisations across England committed to transforming the lives of people with dementia and their carers follow us at


If you are a Dementia patient or a family member, friend or carer of a person with this condition we would welcome your experiences of care as well as your suggestions and ideas of how to improve and develop our services and support. Ask for one of us we are happy to speak with you at any time.

More useful information:

The Herbert Protocol Missing Person Incident Form

The Herbert Protocol - Safe & Found

The Herbert Protocol is a national scheme being introduced by West Yorkshire Police and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing.

Carers, family members and friends can complete in advance, a form recording all vital details, such as medication required, mobile numbers, places previously located, a photograph etc.  In the event of your family member or friend going missing, the form can be easily sent or handed to the police to reduce the time taken in gathering this information.

The Herbert Protocol initiative is named after George Herbert, a War veteran of the Normandy landings, who lived with dementia.

click on this link to access the West Yorkshire Police website:

Do you look after someone who is ill, frail, disabled or mentally ill?

We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.

Caring for someone is an important and valuable role in the community, which is often a 24-hour job that can be very demanding and isolating for a carer. Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much.

As a carer, you are also entitled to have your needs assessed by Adult Care Services. A Carer’s Assessment is a chance to talk about your needs as a carer and the possible ways help can be given. It also looks at the needs of the person you care for. There is no charge for an assessment.

If you are a carer, please ask to speak to Justin Wood our Senior Receptionist – Reception Services for a Carers identification and referral form which you can complete to let us know about your caring responsibilities.

More information is available at    and  carers-information

The Practice is now working closely with carers count if you want more information you can follow this link to the carers count website at
their telephone number is 0300 012 0231 or Email:

You will find Justin our Carers Champion featured on page 8 of  the ‘Carers Count’ newsletter:  CarersCount_Newsletter_Spring2016_EMAIL

You can also contact Justin Wood for more information – Justin is our Reception Supervisor here at North Road Suite and also our ‘Patient Champion for Carers’ phone on 01924 767 101 select option 1 and ask for Justin on ext: 1840