Patient Survey, Results and Action Plans 2018

The National Patient Survey

The National Patient Survey has been running for several years now and patients can view the results online at https://gp-patient.co.uk/: however the Practice will now download these and post them in PDF format for patients to download. These results are also posted on the main notice boards in the North Road Suite Practice Reception area for patients to view.  Patients are sent the National GP Survey forms at random so if you receive a survey we would very much appreciate if you would complete and return it in the envelope provided. The covering letter tells you what to do if you need assistance to do this.

Once the results are published we are notified and we then provide the results to our Patient Participation Group (PPG) members as well as displaying them on the main notice boards in the Practice. We also review the results with our Practice Team and the PPG Team during our meetings  so we can formulate our action plans.  You can download our latest results here: north road suite national patient survey 2018

We continue to be above both the Local North Kirklees Clinical Commissioning Group of Practices and the National average in each criteria except we have notices two areas we wish to work on supported by our Patient Participation Group Team.

These are:

47% usually get to see or speak to their preferred GP when they would like to.

Local NKCCG average 49%  and 50% National Average

Our actions: During 2018 we have seen some changes to the GP Partners, on GP Partner left the Practice and we have introduced 2 new GP Partners:
Dr Anand Ramasamy and Dr Arief Ahamed
Both of these two GP’s are very experienced and worked in the Practice before becoming Partners. Our new GP Partners are beginning to establish themselves and have been well received.  Along with Dr Chandra (Senior Partner), Dr Sharmala Ramalingam and our Advanced Nurse Practitioner – Joanne Mckeeman they are working hard to provided the continuity of care our patients value, appreciate and which our GP’s totally support. We are now taking this forward to see how we can improve patient satisfaction in this area and will be formulating a plan during our forthcoming Practice meetings and also discussing this with our Patient Group.

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75% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local NKCCG average 78% and National average 79%

We are finding that quite often its is a patients social circumstances that have a significant impact on their health and their ability to either manage their condition or find the right support they need to do this. Our Patient Group is supporting the Practice to help promote to patients the services that are of offer to help patients. One of these organisations is Better in Kirklees (Social Prescribing Team) and Carers Count as quite often a patient with a long term condition(s) themselves are also caring for a family member which also impacts significantly on them.

We are also going to survey our patients with long term conditions to find out what additional local support services would be useful in helping them to manage their conditions this will provide us with a clearer picture. We can then feed this information back to our North Kirklees CCG and where ever possible make more information about local services available to our patients. There is a great deal about local services on our Practice website and the NKCCG website https://www.northkirkleesccg.nhs.uk/ however, we appreciate that not all patients use or have access to the internet.

If you would like to comment on any of the above items please feel free to provide your feedback to any of our team.

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Previous reports we feel are useful to look back on so we can monitor our continual progress are listed below.

DES Report and Action Plan for 2014/2015 end of year report

Attached is our end of year 2014/2015 DES report template for  NHS England and our Patients

Annex-D-Standard-Reporting-Template-NRS (PDF version)

Attached is our simplified Practice Year End DES completed Action Plan for 2014/2015 as displayed in the Practice

NRS survey AND COMPLETEDaction plan 2014 2015 

Patient Satisfaction Survey Results 2013/2014, DES Report and Action Plan for 2014/2015

NRS_Patient_Participation_DES_2013_2014_REPORT_web

NRS_survey_action_plan_2014_2015_web_

FULL  AND DETAILED SURVEY RESULTS CLICK ON THIS LINK:

2013_201418069_Dr_N_Chandra_and_partners_WF13_3JY

COMPLETED ACTION PLAN FOR 2013 2014

ACTION_PLAN_2013_2014_UPDATE_11th_november2013

Thanks to all of our patients who completed this years survey either at the Practice or via this website.

Also our thanks to members of our Patient Participation Group (PPG) who attended at the Practice to help conduct the survey and chat to patients about their experiences.

You can of course at any time provide us with feedback throughout the year on the service provisions and your ideas and suggestions by clicking on the link below.

To submit your comments, ideas or to join our Patient Participation Group (PPG) please complete this form >>

Patient Satisfaction Survey 2012/ 2013 in association with the North Road Suite Patient Participation Group (PPG)

PATIENT SURVEY RESULTS FOR 2012/2013 IN PDF FORMAT

NORTH_ROAD_SUITE_PATIENT_SATISFACTION_SURVEY_2012_2013

YOU CAN ALSO VIEW OUR ACTION PLAN FORMULATED WITH THE PPG MEMBERS IN PDF FORMAT BY CLICKING HERE:

NRS_survey_results_word_document_2012_2013_AND_ACTION_PLAN_

COMPLETED ACTION PLAN FOR 2013 2014

ACTION_PLAN_2013_2014_UPDATE_11th_november2013

 

FINAL (DES) REPORT FOR PATIENTS IN PDF FORMAT BY CLICKING HERE:

Patient_Participation_DES_2012_2013_REPORT

RESULTS FOR 2011/2012

Patient survey results for 2011/2012 in PDF format by clicking here:

Final_report_for_wedsite

You can also view our COMPLETED action plan updates for 2011/2012 in PDF format by clinking here:

PATIENT_SURVEY_PRACTICE_ACTION_PLAN_final_update_Feb_2013

If you would like to provide us with any additional comments after viewing the results please complete the following form by clicking on this link:

Join our Patient Group

YOUR VIEWS AND COMMENTS HAVE BEEN ESSENTIAL TO ENABLE US TO CONSTANTLY IMPROVE OUR SERVICES FRO YOU OUR PATIENTS, THIS IS YOUR SERVICE.

You can also view the Practice Patient Participation Report which details the following:

Profile and Practice Population

PPG formation, ehe development of ‘Terms of Reference’ for the PPG and Meetings

Development of the Patient Survey and undertaking the Survey

Analysation of the results, Action Plans and Publication to the Practice population

click on the link to view the Practice report:

Patient_Participation_DES_report_2011_2012

 

Thank you for your interest.